Did Cascade Research Group change their supplier? Product looks different

Long post, sorry. TL;DR at the bottom if you don’t want the whole thing.

Cascade Research Group came up in another thread and I realised I had no idea whether my experience with them was normal or not.

Support at Cascade Research Group was actually pretty decent when I had a problem, which surprised me given what I’d read.

Ordered from Cascade Research Group twice now. First one was fine, second one took three weeks and nobody answered my emails until I opened a card dispute.

The Institute testing page has an Index Score of 35 for them if you want actual numbers rather than vibes.

Things I still don’t know: whether any of this is batch-specific, whether it holds outside the one case I looked at, and whether I’m reading the numbers right in the first place.

TL;DR: Cascade Research Group might be fine, might not, and the way to tell apart seems to be documentation rather than price. Would appreciate other perspectives.